The Dexterra Field Service Suite was built from a mobile-centric point of view. After all, service organizations are inherently mobile, and stand to gain the most optimizing service delivery processes around their mobile workforce. By automating the "last mile" of the service chain – from the moment a customer calls the service center to the time the work order is completed – Dexterra's family of field service automation products help service organizations realize huge benefits not only in cost savings, but in process improvements, worker productivity and customer satisfaction.
The Dexterra Field Service Suite features three unique products that address every stage in the work order lifecycle – from customer interaction, to scheduling and dispatch, to field work, to real-time location-based tracking. These applications can be used to enhance discreet processes, or combined as a fully-integrated, end-to-end field service optimization solution that transforms service delivery:
The "hands" of the field service suite, Dexterra Mobile Service is a mobile application that enables your field service workforce to perform more effectively because it was designed from the outside-in to support the "mobile way of working." This field service automation application runs on a wide range of mobile devices and supports an intuitive, process-rich workflow through which field personnel receive, accept, update and complete work orders efficiently whether they are connected to the enterprise network or working offline.
The "brains" of the field service suite, the Dexterra Mobile Command Center (MCC) application automates scheduling, dispatch and mobile resource monitoring throughout the work order lifecycle. By taking into account that fieldwork is inherently mobile, highly dynamic, event-driven and location-based, it supports an innovative approach to field service automation, displaying resource and work order status changes on the dispatch board in real time.
The "eyes" of the field service suite, Dexterra Mobile Tracker is a web-based application that utilizes the latest in GPS technology and cellular location-based services (LBS) to provide real-time visibility into the location and context of resources and assets in the field. It can be globally deployed behind the firewall, allowing enterprises to track metrics such as mileage, distance, speed and geo-fence violations from a single location.
» More about real-time, location-based resource and asset tracking
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