Provider: Dexterra |
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Dexterra Mobile Command Center (MCC) is the industry's first enterprise dispatch software application developed as part of a fully integrated end-to-end solution for provisioning, scheduling and dispatching mobile field service workers. MCC enables schedulers, dispatchers and field service managers to handle complex situations with an intuitive and easy-to-use interface. When paired with the Dexterra Mobile Service mobile application, Dexterra's field service scheduling and dispatch software creates a powerful solution that drives visibility, responsiveness and quality throughout the entire service delivery lifecycle.
Designed to operate at different levels of intelligent automation (including automatic, semi-automatic and manual), MCC enables users to choose whether to let the system automatically provide recommendations, whether to manually make their own intelligent decisions, or whether to use a combination of the two. Dexterra Mobile Command Center’s dynamic scheduling and dispatching intelligence enables field service staff and management to optimize work order flow using standardized business rules that are integrated with attributes of customer relationship, Service Level Agreement (SLA), required skills and inventory, location and current traffic, available staff and various other cost and revenue factors.
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Dexterra's solution best met our field mobility requirements, particularly the ability to tailor the solution to meet our
needs.
John Lewis
Project Manager
SMUD
