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Dexterra Mobile Service ™

Optimize Service Operations with Mobile Field Service Software

Provider: Dexterra Supported Industries: Multiple Backend Integrations: Multiple

Dexterra Mobile Service is a complete mobile field service software application that helps you optimize and manage your mobile service workforce. Finally, field service representatives have a rich mobile application that fits into their work style and helps them perform at levels previously achieved only by office based workers. While in the field, they can instantly and easily receive work orders, view critical customer information in real time, report on and manage service inventory, process billing and much more.

Your Information, Your Service Systems, Your Devices

Built on the powerful Dexterra Concert ™ mobile platform, Dexterra's mobile field service software application runs on today's popular mobile devices using Windows Mobile, Blackberry and Symbian operating systems and integrates with the leading service solutions including Amdocs, Microsoft, Oracle-Siebel, Oracle On-Demand, Remedy, SAP and Salesforce.com.

Mobile Field Service Software at a Glance:

• Mobile field service software automates operations through integrated enterprise data and standardized business rules
• Delivers prioritized job information via real-time notification
• Provides field access to critical customer and work order information
• Captures details including cycle count, task performed, time and expense
• Manages inventory usage, on-hand availability and automatic replenishment
• Identifies upsell/cross-sell opportunities at point of customer interaction
• Enables work confirmation and billing through digital signature and image capture

» Solving the Field Service Challenge, an on-demand webinar
» Learn about our scheduling and dispatch software for field service

» Contact Dexterra

Technicians no longer have to wait to get through to the call center. Instead, they are in control of their own timetable and can plan their workload to hit service level agreements, rather than zigzagging across their geographical areas.

Marco Pezzani
National Svcs Director
IKON