Professional Services Customer Snapshots

Across a broad range of industries and geographies, Dexterra customers are using the Dexterra mobility platform and applications to enable their mobile workforce. View customer snapshots by Dexterra application:

» Dexterra Mobile Service
» Other Applications

Dexterra Field Service

IKON: Office Equipment Provider - Europe

Business Need: IKON needed to improve service delivery costs to accommodate an increase in projected business due to a large contract for servicing printers. They required a mobile solution that could interface with a legacy management system that would migrate to Oracle.

Mobile Application: Dexterra Mobile Service
Backend System: Legacy, Oracle
Device: Windows Mobile PPC
Case Study: IKON

Selection Services: Computer Services Provider - Europe

Business Need: Selection Services needed to improve field service efficiency and the speed of sending information back to the office for billing purposes. They required a mobile solution that could interface with both their Sage accounting system and Remedy incident management system.

Mobile Application: Dexterra Mobile Service
Backend System: Legacy, Remedy
Device: Windows Mobile PPC
Case Study: Selection Services

Other Applications

International Semiconductor & Communication Device Manufacturer - US

Business Need: This customer needed to automate the process of time reporting with the ability to interface to multiple systems including changing connections to the backend system.

Mobile Application: Mobile Timesheets
Backend System: Multiple
Device: Windows Mobile PPC